Chargebacks Secrets

Learn about QVC, HSN, Amazon & Other’s Chargeback policies.

If you’re lucky enough to have the opportunity to sell your products on these platforms, it could change your business for the better. In order to maximize your profits and avoid retailer chargebacks and costly mistakes, you should consider partnering with an experienced fulfillment center or 3PL who can share their knowledge and experience with you to reduce chargebacks.

Chargebacks are costly! In fact, one dollar in chargeback charges equates to nearly three dollars in sales. While it isn’t possible to avoid eliminate 100% of all retailer chargebacks, reducing the number of chargebacks is possible. Some believe chargebacks are a profit center for specific selling platforms. But in actuality, those mistakes or errors found when your product arrives at its destination cost time and money to correct if proper procedures aren’t followed. If you’re looking to maximize profits when selling your products, the shipment must follow specific standards. Shipping or kitting errors can also cause chargebacks with any of these sales networks, including big box stores and major shippers such as FedEx, UPS, and USPS.

We all know that when errors happen on either the shipping or receiving side, it’s much easier to avoid ship to errors since chargebacks during the shipping process are in the sellers’ control. It’s much more difficult to control how your product is received. Receiving errors can include inaccurate verification by misreading labels, counts, packaging or not identifying correct kitting packages of offers. When mistakes happen on the receiving side, it takes a significant amount of time and energy to prove that, in fact, the shipment is accurate and within standards set forth by whoever is receiving the product. Some companies do a poor job properly documenting incoming products.  In those situations, your fulfillment center needs to take photographs and document weights and measures before the product is shipped to prove that the load is accurate when received. Using a good fulfillment service can help back you up to avoid these issues.

Below are chargeback Policies and information from:

QVC

HSN and

Amazon.

To successfully sell your product, regardless of whether you are selling on a shopping network, e-commerce platform, or in a brick-and-mortar store, the product needs to be enticing, well-made, and have a reasonable price point. To avoid getting into a chargeback situation, the product needs to arrive at its destination on time, and within specific standards.

Mistakes cost money. It is imperative to use a product fulfillment or logistics partner that understands the parameters of all sales channel requirements and has relationships with major carriers who can help facilitate shipments properly.

For additional information, call or email us at:

Chicago Fulfillment Services.

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